Terms and Conditions of Service: Your terms and conditions form part of your agreement for wedding hair between you and Joanna at Josephines. A copy of your invoice will be sent to you via email or post (whichever you prefer) for the initial inspection and agreement. However in order to secure the date a 50% booking fee will need to be paid along with a signed quote which states you have read the terms and conditions and agree to all the terms. Once your signed copy has been received AND booking fee has been paid, any other enquiry from a bride for your date will result in them being signposted to another hairdresser if it coincides with your timings. This is why your booking fee becomes non-refundable.
Please note: Your initial quote will only be valid for 30 days and could be subject to change if any price changes have occurred.
The Trial: A mutually convenient time for the trial will be arranged between the parties. It may occasionally be necessary to change the date of a trial that has already been agreed and every attempt will be made to accommodate another date that is convenient.
The Booking: In order to secure dates for your trial and wedding day a 50% non-refundable booking fee is required . Once a booking fee has been paid, there is a 14 day cooling off period from the date on the invoice, should you wish to cancel. Within 14 days a full refund will be paid, after 14 days the booking fee becomes non- refundable. If no booking fee has been provided and another bride wishes to book your chosen date, Joanna will contact you first to notify you an expression of interest has been made. You will then have 5 working days to make a payment to secure your date otherwise your date will be offered to another bride.
Application of hair products: It is your responsibility to notify Joanna of any health complaint, skin complaint or sensitivity to any part of your scalp or hair that you are aware of at any time that the application of any products is due to commence. It is also your responsibility to ensure that any member of your party requiring hair services by Joanna have notification of the same. Joanna reserves the right to refuse to apply any products to any person whom she suspects of suffering from a health or skin complaint or sensitivity.
Payments: Please note that if you live further than 20 miles from Joanna’s home then a mileage fee of 45p will apply for every additional mile. This will be added to your trial and wedding day quotes if applicable.
1. At the time of making your booking, a 50% non-refundable booking fee for your trial and/or wedding day is required to secure your date(s).
2. At the trial, you will need to pay any outstanding balance for your trial fee.
3. When you make a booking, you will receive an invoice by email or post (whichever you prefer). Your outstanding balance will not be due until 2 weeks before your wedding day. This can be made by BACS payment or cheque.
Cancellations by you: You reserve the right to cancel your wedding day hair at any point prior to your wedding day. Please note that the following charges will apply:
Within 14 days: a full refund will be provided
Four weeks or less before your wedding: balance due in full
Joanna has to cancel: a full refund will be provided
Cancellations by Josephines: Wedding hair: In the unlikely event that Joanna is unable to attend your booking due to sickness, injury, personal emergency or any other circumstance beyond her control, she will endeavour to find a replacement hair stylist of a similar standard. This cannot, however, be guaranteed. If Joanna is unable to find a replacement hairstylist, you will receive a full refund of monies paid, less the trial cost.
Timings: At the trial, Joanna will agree with you a time to arrive and a time to leave on the wedding day. Inevitably proceedings often run late and an allowance will be built into the agreed timings. Should Joanna be required to run over those timings due to lateness on the part of any of the bridal party or any other factor not of Joanna’s making, then a payment of £10 per half hour will be payable.
Photography: At the trial Joanna will take pictures of the finished hair style. Joanna will also take pictures on the wedding day of the Hair style. These pictures may or may not be used on Joanna’s facebook page as part of her gallery and on Pinterest, Twitter, Instagram and Google + and on the website. By signing these terms and conditions you are confirming that you have no objection to your photos being used in this way. If you object to your pictures being used, please inform Joanna accordingly.
Limitation of liability: Josephines wedding hair is not an insurer or a guarantor and disclaims all liability in such capacity. If you are seeking a guarantee against cancellation, loss or damage you should obtain appropriate insurance.
All services are conducted on the basis of the information, documents and/or photographs provided by you. Services are for the benefit of you and anyone who you choose to provide services for under this contract.
Joanna is not liable to you or any third party for any actions or omissions outside the remit of the service supplied. Nor is she liable for any problems arising as a result of unclear, erroneous, incomplete, misleading or false information supplied.
Joanna is not liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside her control including your failure to comply with any of your obligations. Joanna’s liability in respect of any claim for loss, damage or expense of any nature, shall in no circumstances exceed the costs of services she has been contracted to provide.
If any one or more provisions of these Terms and Conditions of Service are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired by this.
I have read, understood and am in full agreement with the terms and conditions set out by Josephines wedding hair. It is my full responsibility to make sure that all members of my bridal party abide by the terms and conditions contained in this document.
If you require a print out please inform me, otherwise an email with your conformation of consent is sufficient.